Terms & Conditions

SHIPPING

We proudly use USPS 3-day Priority Mail to ship your items unless there are unforeseen factors, at which time we will select the next best carrier.  If you prefer a different carrier, please email us at ahtomlinson@me.com with your preference.  The Pickleball Boutique does not cover shipping costs on returns, unless an item is damaged or defective.

OUR RETURN AND EXCHANGE POLICY

If something isn’t right or you just change your mind, we are happy to accept a return. Please read below for all of the details you need to know.

To return your online purchase for a refund, please mail your item back to:
The Pickleball Boutique
1729 S. Poplar St.
Denver, CO 80224

Once we receive the package and confirm that it meets the Returns Policy, we’ll process your refund and send you an email to let you know. The refund will appear in your bank account in about 3-5 days after you hear from us. If there are any issues or your return doesn’t meet our policy, we’ll contact you and we can send your parcel back to you, but we’ll chat about it first.

THE IMPORTANT STUFF – PLEASE NOTE:

Changed your mind?

If you change your mind about the products you have purchased from us, we can refund the purchase price or exchange those products subject to the following conditions:

Item(s) must be returned within 30 days of purchase, together with proof of purchase.

Item(s) must be unworn, unwashed, or otherwise unused with all original tags/labels attached.

Gift cards, sale, clearance and seconds items are not eligible for a refund or exchange if you change your mind.

If you request a refund, the purchase price (excluding delivery charges) will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets conditions above, so make sure you send it back to us in good time.
You are responsible for any costs associated with returning the item to us.

Received something faulty?

If something is faulty or incorrectly described or different from the sample shown we will happily refund the purchase price and delivery charges, or provide a replacement product provided the item is returned within a reasonable time with proof of purchase.

Shipping costs can’t be refunded if there are other items listed on the original invoice that you aren’t returning.

PLEASE NOTE:

Your personal information will be used according to our Privacy Policy to process your refund or return.